Click on a category below.

General

Click on the red ‘organize your desktop windows’ button, located on your toolbar in the upper right of the Market Center. This button will auto arrange the windows evenly on your screen, and also helps uncover windows that have been covered up inadvertently.

From the top toolbar, select the purple ‘RESET’ button and hit “Yes” at the prompt. The browser window will then refresh and reopen the product with the default window settings.

It is possible your local cookies have saved a previous window setting locally – by erasing your local browser cookies, your Market Center could correct this issue.

Click on the red ‘organize your desktop windows’ button, located on your toolbar in the upper right of the Market Center. This button will auto arrange the windows evenly on your screen, and also helps uncover windows that have been covered up inadvertently.

Delete the chart by clicking ‘exit’ or the red X in the upper right corner of your chart frame. Or, click on the red ‘organize your desktop windows’ button, located on your toolbar in the upper right of the Market Center. This button will auto arrange the windows evenly on your screen, and also helps uncover windows that have been covered up inadvertently.

Contact your sales representative. It’s possible that your market data subscriptions have not yet been enabled

Enter your keyword(s) into the search window at the top of your news frame and hit ‘enter’ or click on ‘search’.

You can open new window frames either right-clicking on the Market Center desktop, under Programs or also through the Apps Menu button.

On your custom quote or chart link frame, you can right click on any row and select ‘update symbol’ which will open a window to type in the symbol.

Double check to make sure you still have an internet connection. Refresh your Market Center by clicking the browser reload button.

To ensure you are running all of the latest fixes and updates on the Market Center, you many need to clear out your local browser cache.

For instructions on how to clear your cache, just follow this link: http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

As a web based platform, Market Center performance can be directly impacted by your local browser. We suggest you run Market Center on Google’s Chrome for optimal performance, click here for free access: http://www.google.com/chrome.

Some browsers work better than others which can also be regional or machine specific – your Market Center should navigate fluidly and without delay so make sure that you are operating on a browser that delivers the best performance.

Another solution to try is to close your browser window and reopen the application.

Order Entry

Call your broker or order desk immediately to see if the order went through or not. Go to your ‘order management’ screen (accessible from your ‘Apps Menu’ button or toolbar) to see if the order showed up, refresh the screen by clicking the ‘refresh’ button to make sure.

Contact your broker directly and request a CQG trader login id and password which they will request from their back office or accounts desk. From your toolbar, select the ‘OE’ button to open up your ‘Account Setup and Connections’ screen. Select ‘New Trader’ and this is where you will enter your CQG Trader id and password, where you can customize your order entry settings and notifications, and then save your settings.

Subscription

From your ‘menu button’ on the toolbar, select ‘my account’ to access and edit your subscription and/or profile.

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